Packaging and Shipping.
Sculptures are placed in a bran new sturdy cardboard box. They are wrapped in bubble wrap or foam and supported by more bubble wrap where they are floated in the center of the box to ensure their safety encase of poor handling during transportation once in the mail. They are packed up with shipping tape and handled with great care.
What Payments do you accept?
I use Paypal a secure, safe on-line shopping cart system. With Paypal you can opt to pay with many credit card options as well as through your bank account. I can also accept personal checks, but any orders will not be sent or commissions started until the payment has cleared.
I just placed my order, what happens next?
Once youve ordered, you should get an e-mail confirmation at the e-mail address you provided. It will take me 1-3 business days to fill your order once payment is received. I am located in Connecticut, U.S.A. and generally use First Class or Priority Mail for shipments traveling within the U.S.A. Most of these shipments take 2 4 days in transit, but First Class can occasionally take up to 7 days in transit. International orders sent outside the U.S.A. can take several weeks (4 5 weeks on some occasions). International customers, please see the next section for important info.
I live outside the U.S.A. Can I still order and what should I expect?
I can ship to most countries in the world. I use First Class mail for all packages going outside the U.S.A. This is a relatively inexpensive service so that I can keep shipping costs low for you. However, this service can take several weeks even up to four and five weeks on some rare occasions. Please do not be alarmed if it takes several weeks to a month for your package to arrive once you get your shipment notification. This is completely normal and should be expected.
What is your return policy?
Change of mind:
If you wish to return your item because a change of mind, I require you to first contact me via e-mail at email@example.com with the reason youd like to return the order. Unfortunately I do not supply return labels. You will be responsible for mailing the order back to me at your cost (First Class mail is normally very inexpensive). You must return the items as I sent them to you (unused and in the boxes/packaging I sent them in) to receive a full refund. Once I get them back in good condition, I will offer you a full refund for the product price (shipping is not refunded). I will provide my return address during our correspondence.
Damaged in Shipping:
If for whatever reason there is damage because of poor handling in the shipping transportation process I will require a email at firstname.lastname@example.org with pictures of the damage both to the packaging it came in and the items themselves. I will then send the item again free or charge or refund you the price (not including shipping)
If you have any questions please feel free to contact me via my webpage or through my Facebook page at Little Leviathan Art Facebook Page.